FAQ

I placed an order! When will I get it?

Once an order is placed, it is packed and shipped out of our office within 3 business days. If there are any delays about your shipment, you will be informed via e-mail immediately. According to your shipment choice your delivery time will vary. You can find out more about our shipping options at the following link.


Where can I find your shipping options?

They can be found by clicking here.

 

I placed an order as a present!  Can I request gift wrapping?

Of course you can. Please e-mail us at hello@rumisu.com and simply let us know that you would like your purchase to be gift-wrapped.

 

How do I care for my Rumisu scarf?

We recommend you dry-clean your Rumisu.

 

Where can I find your return & exchange policies?

They can be found by clicking here.


As a follower of Rumisu, how can I find out more about the brand?

For your daily dosage of Rumisu, you can check out our instagram feed @rumisuworld


As a store-owner, I would like to know if you offer wholesale?

For your wholesale inquiries you can email us at hello@rumisu.com

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